— SERVICE — 04
Getting through "when something happens" by design, not luck
Detection, notification, response, evidence retention — we define who does what, in what order, when an incident occurs, as a runbook, building a response structure with real repeatability.
PROBLEMS
Does any of this sound familiar?
- When the person in charge is unavailable, no one notices or can respond to a failure
- Every incident becomes a "figure it out as we go" scramble that slows recovery
- The same problem keeps recurring with no record of it
- You can say "we're monitoring it," but no one knows what to do when a notification arrives
APPROACH
Our approach
We start by defining detection conditions (thresholds, anomaly patterns), then design Slack / email notification routing, write SOPs (standard operating procedures) and build an incident-record format — end to end. It doesn't stop at building it: DR drills (tests that confirm you can actually recover) are part of the design too.
What we leave behind as deliverables
- Monitoring ledger (detection conditions, notification routes, owners)
- Response SOPs (first response / escalation procedure)
- Incident record format
- Notification workflow spec (n8n / Slack integration)
What we verify
- Test notifications and delivery confirmation
- Recovery drills (DR exercises)
- Log retention and evidence-integrity audit
RELATED
— Next step
Start with a conversation.
Even if you're not sure where to start, we begin with a hearing.
Sorting out "what's actually the problem right now" is always the first step.
- 01 We start with a hearing to diagnose how solid your current notification and response setup actually is.
- 02 Chiyoda-ku, Tokyo · online available
- 03 TEL +81-3-3265-1067 · Weekdays 10:00–17:00 JST