— OFFERINGS / OPERATE / Maintenance
Flat-Rate Retainer
A monthly contract that bundles the areas above (web / code / server / monitoring / domain / DNS) within a set scope. Suited to operations with frequent small requests.
— Use cases
When this fits
Typical situations this service is suited to. If any of these apply, feel free to reach out first.
- 01
Updates, fixes and inquiries come up constantly, and quoting each one individually is a burden
- 02
You want a single point of contact you can route everything to
- 03
You want a fixed monthly budget for ongoing operation
— Process
Standard process
We adjust to individual circumstances, but this four-step sequence is the standard flow.
- STEP 01
Agree on scope of work and monthly hours
- STEP 02
Set up a contact point / ticketing process
- STEP 03
Carry out and log monthly work
- STEP 04
Monthly report and plan for the following month
— Related services
Other services in Maintenance
Other services we provide in this same area. These can be combined as needed.
Website Maintenance
We take on the monthly work of keeping a website running — content updates, bug fixes, vulnerability response, speed upkeep.
Source Code Management
We take on the operational side of your codebase — repository upkeep, branching strategy, CI operation, permission management.
Managed Hosting Administration
We handle administration, renewal and incident response for your existing hosting contracts — Sakura, XServer, Lolipop and similar.
Site & Server Uptime Monitoring
We monitor site and server uptime continuously, and notify you as soon as an outage, slowdown, or SSL expiry is detected. First-response handling is available as a bundle.
Domain Management
We manage the contracting, renewal, transfer and authentication settings of your domains, including mail authentication (SPF/DKIM/DMARC).
DNS Configuration
We handle DNS record design, changes and transfers on your behalf — high-risk work carried out with advance planning and monitoring built in.
— Next step
Talk to us about Flat-Rate Retainer.
For inquiries or requests about Flat-Rate Retainer, download our resources or reach out via the contact form. We'll follow up as needed.
- 01 Area: Maintenance
- 02 Category: Operate
- 03 Initial hearing is free, online available