— OFFERINGS / OPTIMIZE / Social Media
Operations Manual
We put posting flow, approval routing, crisis response and prohibited expressions into an operations manual, so quality holds up even as staff change.
— Use cases
When this fits
Typical situations this service is suited to. If any of these apply, feel free to reach out first.
- 01
Operational quality shifts every time the staff member in charge changes
- 02
Multiple people run social and their judgment calls don't align
- 03
You want division of responsibility with an outside vendor written down explicitly
— Process
Standard process
We adjust to individual circumstances, but this four-step sequence is the standard flow.
- STEP 01
Surface the operational flow and decision criteria
- STEP 02
Write the manual (posting, approval, crisis response)
- STEP 03
Review with stakeholders and revise
- STEP 04
Set a regular review cycle
— Related services
Other services in Social Media
Other services we provide in this same area. These can be combined as needed.
Account Setup
We set up official accounts on X, Instagram, YouTube, LinkedIn, TikTok and others on your behalf, including verification, permissions and integrations.
Concept Design
We define each channel's role, audience, tone and KPIs — an axis so posting decisions stop being made from scratch every time.
Posting Operations
Following your concept and manual, we handle drafting posts, editing images, publishing and first-line comment response.
Competitor Research
We track competitor brands' social operations — posting frequency, content, engagement — over time and report the gaps and what to learn from them.
Controversy Detection
We detect a rise in negative mentions of your company, brand or products and notify you before it spreads — including building the initial response procedure.
— Next step
Talk to us about Operations Manual.
For inquiries or requests about Operations Manual, download our resources or reach out via the contact form. We'll follow up as needed.
- 01 Area: Social Media
- 02 Category: Optimize
- 03 Initial hearing is free, online available